Student – Support Guide FAQs

Student IT Service Desk FAQs

How do I setup my UWTSD IT account to access Moodle & Email?

Your UWTSD IT account for Swansea will automatically be setup for you within approximately 30 minutes of completing enrolment. Your username will be your student number (e.g. P123456) and your initial password will be emailed to your personal email address.

Please enrol online as soon as possible and prior to commencement of your course. More details of enrolling online can be found at http://enrolment.smu.ac.uk/instructions.pdf 



I have forgotten my username or password?

If you have already got an IT account but can’t login to your email/Moodle/Computers on campus as you have forgotten your username or password, then please follow the guidelines below.

Username: this will be your unique student number and is usually 6 digits long with a P before the number (e.g. P123456) This is confirmed on your Student ID card. You can also obtain your student number from your Library number - simply remove the “300” from the beginning and also the last digit and add a P to the front.

Please note below how you use your username to access the key services:

If on-campus and unable to access the internet due to a forgotten password then visit the Service Desk located on each campus, details of locations are below:

  1. Service Desk Mount Pleasant – Thompson Computer Suite (Opposite Metro cafe)
  2. Service Desk Townhill – Library top floor
  3. Service Desk TBG - Library

Alternatively contact the IT Service Desk on 01792 481 134 (ext 4134 internally) or email us on the below address:



What is Moodle and how do I use it?

Moodle is a Virtual Learning Environment which provides resources, information and interactive activities to support your learning. Additionally you can use Moodle to keep in touch with your fellow students through online discussion forums and chat spaces. Moodle can be accessed from any computer with an Internet connection.

To access Moodle visit here and logon with your username and password. Further details about Moodle including FAQs and Help & support are detailed here



I am missing Modules on Moodle – how do I get these added?

The likely reason is that you are not fully enrolled on the module that is missing. To resolve this you should contact your lecturer responsible for the module and request for the module to be added to your Moodle account. This process will then be completed by the management information officer for your faculty.

If, after completing this process you are still unable to view all your modules, then please contact the

IT Service Desk via email at helpdesk@sm.uwtsd.ac.uk

Remember: when contacting any services you must quote your ID number and the names and / or codes of the modules that are missing


What is my email address?

Your email address will considt of your first and any middle initials, your surname then a full stop before your unique ID number (note without the P) followed by @student.uwtsd.ac.uk

E.g. jbloggs.123456@student.uwtsd.ac.uk



How do I access the University Student Email System?

Simply open a web browser and enter:  http://www.outlook.com/uwtsd.ac.uk

Alternatively you can also access the link via:



How do I get support for general IT issues?

You can contact the Service Desk Team by calling 0300 500 5055 (ext 5055 internally), via email: ITServiceDesk@uwtsd.ac.ukor by calling in to your local IT Service Desk

Office hours are:

Monday to Thursday – 08.30–17:00; Friday 08.30–16.30

You can also visit the following website for further information and guides: Help and Support


My Personal Laptop/PC/Mac is broken, can you fix it?

Unfortunately we can’t, Service Desk staff are not covered to work on personal equipment. We can however give you some advice on what you need to do next to resolve your issue.



Can I forward my email from my University account to another email account (e.g. Hotmail)?

Yes you can.

  1. After you sign in to your email, click Options (top right)> See all Options
  2. Click Forward your email option on right hand side
  3. Under “Forward my email to” at bottom of page enter the address you want your mail sent to
  4. If you want a copy of forwarded emails to remain in your @student.uwtsd.ac.uk account then make sure Keep a copy of forwarded messages in Outlook Web App option is ticked
  5. Click Start Forwarding to save your settings
  6. You can return to these options and select Stop Forwarding if you want to stop forwarding emails


How do I connect to the Wireless Network?

When on campus the wireless network you need to connect to is eduroam.  To connect you will need to enter your student email address and password.

For more information on connecting to our wireless networks please visit our dedicated wireless page.



I have a games console; will I be able to go online in my room?

Yes, you will need to have wireless capabilities on your games console but as long as you do you can join the Eduroam wireless network to get online access.



I have a smartphone; can I access my University Email account on it?

Yes – we have a number of guides showing you how to connect your student email account to a smart phone. The guides cover various smartphone devices including iPhones and Blackberry’s - See Accessing my mail from mobile devices



How do I Print?

UWTSD uses Multi-Functional Devices (MFDs) which all have print, copy and scan functions available in full colour or black and white.

To use the service you will need your Student ID Card and your University username and password and credit in your print/copy/scan account. When logged on to any of the on-campus PCs you will automatically be connected to the print queue.

Once you send a print to either of the above queues you can then visit any of the MFDs on campus and release the print job by swiping your student card to access the MFD.