Accommodation General Advice FAQs

Our main focus is providing you with a good experience, meeting your needs and keeping you safe. In doing so, we have had to put some limitations in place, and have answered some of your frequently asked questions below.

Further guidance can also be found here:

What does a household mean?

We will be treating each individual flat in Carmarthen and Lampeter, and in Swansea,  those that share a kitchen as a 'household'. This will apply to Carmarthen, Lampeter and Swansea accommodation.

Your household will be the people that you can interact with closely each day. Please see the latest Welsh Government guidance on moving into shared accommodation and living as a household.  You must socially distance with anyone who is not in your household.

Further information on living as a household will also be provided when you arrive in your accommodation.

Can I have visitors on Campus?


From Monday 14 September, you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors, including in private homes. This change will simplify and clarify the rules on social gatherings, so they are easier to understand and easier for the police to enforce.


Can I have visitors from off campus?

Visitors/overnight guests from off campus are not allowed into your household at the moment.   You are able to visit your parent/guardian(s) outside of your own flat, however you must discuss this with the Accommodation Team beforehand to ensure safety of all.    Anyone who is not within your household or household bubble, will have to adhere to social distancing.

Where can I socialise outside?

There will be outside areas available for you to socialise, but you will need to maintain social distancing. You will be notified of these areas when you arrive with us.

Do I have to wear a face covering?

If you are living in University accommodation, and you and your flat/house mates have formed a household,   you are not required to wear a face covering within your household.  However, in communal spaces and shared corridors outside your household, a face covering is advised.

Wearing face coverings on public transport in Wales – including buses, trains, trams, taxis, boats and aeroplanes – is a legal requirement. Everyone aged 11 or over travelling on public transport needs to wear a face covering.

Face coverings are not compulsory in private vehicles such as your own car, or anywhere else outside a public transport vehicle (such as bus stops and railway stations),  but we are advising that you wear a face covering in confined or busy spaces, where social distancing is difficult.

Where can I find the latest information on Covid-19?

The University’s website is always updated with the latest advice and information which you can find here: Any urgent information will be sent to your student email.

We also advise you to take a look at the Welsh Government’s advice, which you can find here:

How will the Accommodation team communicate Covid-19 advice and guidance?

The Accommodation Team will communicate via posters in your kitchens, and communal areas, advising you on how to wash your hands, and what symptoms to look out for.   Any updated advice or guidance will be communicated via your student email address, or the email address you supplied to us when applying for accommodation.   Any posters will also be updated, as well as informing you via Social Media. 

How are the Accommodation team managing those with symptoms and isolation cases?

If you live in shared accommodation, you must tell those you live with if you:

  • Feel unwell and think you may have coronavirus
  • Have been advised to self-isolate

Stay at home if you or someone you live with is showing symptoms of coronavirus.

For the up to date list of symptoms and details of how to self-isolate, follow Welsh Government guidance.

If you are symptomatic, call NHS 111 for help and advice and call NHS 119 to order a test.

If you need to self-isolate, have symptoms, or have tested positive for coronavirus, please notify the University immediately by getting in touch with the Site Operative. You will have received information on how to contact them when you arrive with us. They will escalate the alert and ensure your isolation period is managed.

How are the Accommodation team managing quarantine?

Before you arrive on campus, we will have prepared a quarantine area for you. This may be your allocated room and flat, or this may be a different room or flat to your initial allocation. We will ensure that we give you all the support, advice and guidance you need throughout the 14 days to ensure you arrival on to campus is a safe one.

Who is responsible for cleaning the communal areas?

We will be providing you with an initial cleaning pack, and it will be your responsibility to ensure your kitchen and communal areas are kept clean. Don’t worry about stairways or lifts – our cleaning team will be taking care of these areas. We ask that you pay careful attention to surfaces and switches etc, and we advise that you do not share crockery and cutlery. Our Site Operatives will be attending your flat once a week to check on the cleanliness of the kitchen and communal areas and will report any issues to the Accommodation Team.

Who is responsible for cleaning my own space?

You are responsible for cleaning your own room and en-suite bathroom. You will need to ensure you keep your room clean, paying extra attention to the frequently used areas such as door handles and light switches.

What happens with maintenance or compliance requests?

From time to time we may need to enter your building, flat or room to complete maintenance or compliance requests.  When this happens, you will be given 24 hours’ notice, and you will also be given steps to adhere to so that we are able to complete these requests, as well as keeping you and our staff safe. This could be moving to the kitchen area if we need to access your room for example, or asking you to not use the kitchen between certain hours for us to complete work in there. If, when our Maintenance or Compliance Team attend your building, flat or room, notice incidents of breaches of your Covid-19 responsibility, these will be reported and escalated via the Code of Conduct Pathway.

When can I apply for a free student car permit?

There is no need to register for a parking permit this semester. Students can park for free in the allocated zones available here: 

Parking zones without a permit.

Operations are in discussions with ECP on how to manage the parking over COVID.