The University has moved onto online delivery in response to the situation with COVID-19. Please see the resources available to support you with this new way of learning.
Library and Learning Resources
Please check the UWTSD Library page for the latest information.
Our support will continue to be available regardless of whether the buildings are open or not. We are operating a Virtual Enquiry Desk which can be reached by calling any of the usual library phone numbers: Contact Us
You can also contact us via email: firstname.lastname@example.org
Ordinarily, support will be available 9am - 5pm Monday to Thursday and 9am - 4.30pm on Fridays.
UWTSD has successfully adopted Microsoft Teams as the primary mechanism for remote communication and learning with all of our staff communication methods having moved to MS Teams (chat, meeting, telephony) during lockdown.
With the success of moving many of our lectures to MS Teams we will provide our students additional functionality by opening up the chat feature within MS Teams so that it become the central point for all our communication.
In the coming weeks as we upgrade our users, there will be a new ‘chat’ icon within teams that will allow students to chat with staff and other students within the Teams application.
Here’s a quick guide on how to access the main online tools you’re likely to need.
We’ve also put together some resources for Microsoft Teams to support you, including:
To access the Microsoft Teams software you’ll need to sign up using your student email address and password.
Remember that as a UWTSD student you can access some great IT exclusives to help you with the move to online delivery. These include FREE Microsoft Office 365 & Windows 10, Autodesk and Adobe Creative Cloud (including Photoshop, illustrator and Premiere Pro).
There is no on-campus IT Support, however you can access the IT Service Desk on 0300 500 5055 or by logging your request on https://webhelp.uwtsd.ac.uk
IT&S Out of hours service:
From 5pm onwards, the IT Service Desk telephone support will return to providing out of hours IT support 24 hours a day, 7 days a week. Get in touch on 0300 500 5055
Adobe Creative Cloud software is now available temporarily for you to access at home. Find out more about this software and other IT exclusives here
Please remember to setup your password reset information so that you can self-reset your password should you need to by visiting www.uwtsd.ac.uk/password
Please note: The IT Service Desk are currently seeing a high volume of requests, which will result in some delays to responses. We appreciate your patience and support.