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Student Services and Support

From the start of term all of our support services will be continuing, but switched to remote access rather than face-to-face. Staff are working from home and will meet students remotely, using Microsoft Teams where possible. You can access Microsoft Teams via the UWTSD Hwb

 

How do I contact Student Services to access support? 

As Student Services staff are now working from home, the best way to contact Student Services directly is via e-mail. Our professional administration team will help put you in touch with the correct person to help you.

Carmarthen Campus/Cardiff: 
Email: studentservices@uwtsd.ac.uk 

Lampeter Campus:
Email: student.support@uwtsd.ac.uk 

Swansea Campus: 
Email: student.services@uwtsd.ac.uk

London Campus:
Email: LondonStudentServices@uwtsd.ac.uk

Birmingham Learning Centre:

Email: birminghamstudentservices@uwtsd.ac.uk

Any additional queries: studentservices@uwtsd.ac.uk 

I have questions about my assignment deadlines or exams? 

Course specific information will be provided to you by your programme team. 

The Student Services Learning Support Team can support you in planning and preparing your assessments, and for discussing how to approach alternative assessments. We cannot, however, give advice on course specific content, as we do not have the same expertise in your course subject as your lecturing staff. 

Is the University still offering financial support services? 

Yes, the financial support team are all working and will provide support to students remotely. We are not anticipating any unnecessary delay in processing scholarships, bursaries and hardship fund applications. 

All relevant information on financial support is available on the Student Services webpages (www.uwtsd.ac.uk/student-services/) including a hardship application form, guidance notes and contact details for our Student Finance officers.

What can I do if I am feeling anxious and stressed about the ongoing situation?

We are aware that the ongoing situation may be concerning or worrying for you. We are also aware that there have been some necessary changes in the way your teaching and learning is being delivered and this may be difficult or stressful. In light of this we have put together some useful links which may help: 

The university offer all students access to a free 24/7 online supportive service called Togetherall.

Togetherall is an anonymous mental health community that you can visit when you're feeling down, need support or just need to talk. Togetherall have also developed specific resources for dealing with COVID-19.

The site contains lots of resources to help check, promote and restore your mental well-being, manage stress and anxiety, as well as providing specific forums to discuss mental health conditions. You don’t have to have a mental health diagnosis to use the site, and there are tools and resources there which would be helpful for everyone, as well as specific help and support for people living with diagnosed conditions.

To sign up for this, follow the steps below:

  1. Visit Togetherall
  2. Click on Join us, and under Organisation select Universities and Colleges from the drop down menu
  3. Sign up with your UWTSD email address
  4. Choose an anonymous username  
  5. Access resources, activities and support. 

SHOUT – is a text-based support service for anyone in crisis, launched by the Duke and Duchess of Cambridge earlier this year. The service can be used by texting your message to 85258.  More info can be found on their website: www.giveusashout.org

Below is a link to the Mental Health Charity MIND who have created a very useful resource about how to help you cope with the current situation.

Please also remember that you can contact Student Services using the campus e-mail addresses contained in this FAQ, and that the Student Hwb team will help refer you to the correct person if you come through to them via phone or e-mail. All of our University Mental Health team, including the Counselling Service, are continuing to support students and are able to offer support to you remotely if needed.

Other Useful Numbers:

Samaritans – 116123 (Freephone)

Mind 03001 233393

If you do feel unwell, follow the advice from the two sites below: 

Public Health Wales: https://phw.nhs.wales/ 

Public Health England: https://www.gov.uk/government/organisations/public-health-england 

How can I access CAREERS support during Lockdown?

Many Students and Graduates are already benefiting from our remote Careers Advice & Guidance during lockdown.

Details of how to arrange an individual Careers appointment are provided here https://www.uwtsd.ac.uk/careers/. The appointment is then provided via Teams meeting and/or email (according to your preference).

How do I contact Learning Support?

Swansea Campus

Learning Support Manager for The Wales Institute of Science and Art

Valerie Harding

E-mail: valerie.harding@uwtsd.ac.uk

Dynevor and IQ campuses

Learning Support Manager for The Institute of Education and Humanities, and The Institute of Management and Health 

Ruth Cook

E-mail: r.cook@uwtsd.ac.uk

Swansea Business, IQ, and city/satellite campuses. 

Disability Adviser

Louise Salmon

Tel: 01792 481195 (Ext 4195)

E-mail: l.salmon@uwtsd.ac.uk

IQ

Disability Adviser

Kimberley Jenkins

Tel: 01792 481039

kimberley.jenkins@uwtsd.ac.uk

IQ

Mental Health Adviser

Sharon Davies

E-mail:  sharon.davies@uwtsd.ac.uk

 

Carmarthen campus & Cardiff (WIAV and Canolfan Berfformio Cymru)

Learning Support Manager

Ann Evans

E-mail: ann.evans@uwtsd.ac.uk  

Disability Adviser

Helen Davies

E-mail: helen.e.davies@uwtsd.ac.uk

Mental Health Adviser

Helen Griffiths

E-mail:  helen.griffiths@uwtsd.ac.uk

 

Lampeter Campus

Learning Support Manager

Dr Tara Carmody

E-mail: tara.carmody@uwtsd.ac.uk  

Disability Adviser

Nerys Willams

E-mail: nerys.williams@uwtsd.ac.uk

Mental Health Adviser

Helen Pulman-Slater

E-mail:  h.pulman-slater@uwtsd.ac.uk  

 

All other queries: studentservices@uwtsd.ac.uk

Study Skills Sessions

 

Monday

9:00am – 11:00am

11.00am – 1.00pm


1.00 pm – 3.00 pm

 

Tuesday

10.00 noon – 12:00pm

1:00pm – 3.00pm

4.00pm – 6.00pm

Wednesday

10.00 noon – 12:00pm

1:00pm – 3 (Assistive Technology Session)

Ian Humphrey  i.humphery@uwtsd.ac.uk

1.00pm – 3.00pm

 

Thursday

1:00pm – 3.00pm

5.00pm - 7.00pm

 

Friday

11.00am – 1.00pm


1.00 pm – 3.00 pm

 

 

Remote Study Skills Sessions

Remote Study Skills sessions are available regularly to All students. To book an appointment, please email studyskillsdistance@uwtsd.ac.uk

Support is offered with:

 

  1. Critical Thinking
  2. Research Skills
  3. Critical Reading
  4. Discuss ideas
  5. Organisation and Structure
  6. Academic Writing
  7. Referencing
  8. Understanding Feedback
  9. IT support
  10. Presentation Skills
  11. Revision techniques
  12. Managing Stress
  13. Avoiding Plagiarism
  14. Academic Writing

For students in receipt of DSA-funded 1-to-1 support

Is my support still going ahead? 

Yes, all staff are currently working and have been transitioning to working from home and offering their support to you remotely. Your learning support staff will be in contact with you but if you’ve not yet heard from them then please contact them via e-mail to discuss these options and book an appointment for remote support. 

In order to prepare for remote support we are advising that you try to use Microsoft Teams. Your learning support staff will help you to try this and set it up if you are having difficulty.

Continuity of support is important to us and we are endeavouring to have immediate remote support available for all DSA-funded students. 

What is remote support? 

Remote support will be the same (or as close as possible to) your standard support sessions, but conducted via voice or video call. 

How do I access remote support? 

Our preferred option for remote support is to use Microsoft Teams as this is available to all staff and students via the University Hwb. Please don’t worry if you haven’t used it before or are unsure how to access it, your learning support staff will help you. You can also access guides here Microsoft teams

I don’t know how to use Teams. Can you help me? 

Yes, our team will be happy to help you set up your equipment and talk you through how to use the software. 

In the first instance, please contact your specific learning support staff. If necessary, they will get support from another member of staff to contact you to help with this. We are committed to making sure that you can access you support, so you do not need to worry.

Are differentiated deadlines still valid?

Assignment differentiated deadlines remain in place. You will still have the same amount of additional time as required by your reasonable adjustments.

You may still apply for differentiated deadlines during any period of remote teaching. Please discuss this with your learning support staff if you have any concerns.

What should I do if I have limited internet access at home? 

Please contact the Hwb or your personal tutor. They will feed any issues into the University who will explore a range of alternatives to try and find the best solution for you. You may be eligible to apply for the Digital Connectivity Bursary. For more information please check the Scholarships and Bursaries pages available at Scholarships and Bursaries

How will I sign my DSA timesheets? 

Your support staff will advise you of the correct procedure to confirm any remote support received. 

I am due to have my diagnostic/needs assessment. Will this still go ahead?

These are currently continuing remotley.

For new bookings, and to query pre-existing bookings, please contact:

 

Lampeter:

Nerys Williams 

E-mail: nerys.williams@uwtsd.ac.uk

Swansea:

Tania Dawson

Email: tania.dawson@uwtsd.ac.uk 

Carmarthen:

Helen Davies

E-mail: helen.e.davies@uwtsd.ac.uk

 

Birmingham: birminghamstudentservices@uwtsd.ac.uk

London: LondonStudentServices@uwtsd.ac.uk

 

All other queries: studentservices@uwtsd.ac.uk

For disabled students who have have previously not engaged with support

For disabled students who have have previously not engaged with support

I have/suspect I have a learning difficulty and wish to apply for extra support with my studies? 

We can help you with the diagnostic process and the Disabled Students Allowance (DSA). In the first instance contact the relevant e-mail below to help with your application. 

Carmarthen Campus: 
Email: studentservices@uwtsd.ac.uk

Lampeter Campus:
Email: student.support@uwtsd.ac.uk

Swansea Campus: 
Email: student.services@uwtsd.ac.uk

London Campus:
Email: LondonStudentServices@uwtsd.ac.uk
 

Specialist Mental Health Support

I usually have support for my mental health from a Specialist Mentor (Mental Health). Will this continue during term time and how will this take place? 

If you have mental health support and have a named mentor allocated to you this will continue during term time. You will be contacted by your Specialist Mentor (Mental Health) to advise you how and when this will take place. This will be either by telephone or using Microsoft Teams 

If I do not hear from my Specialist Mentor (Mental Health) who should I contact?

If your mentor has not yet contacted you, then please email the Mental Health Adviser for your campus:

Lampeter:

Helen Pulman-Slater 

E-mail:  h.pulman-slater@uwtsd.ac.uk  

Carmarthen:

Helen Griffiths

E-mail:  helen.griffiths@uwtsd.ac.uk

Swansea:

Sharon Davies

E-mail:  sharon.davies@uwtsd.ac.uk

 

I have not previously declared myself as wanting mental health support but I need support now. What should I do?

If you haven't asked for mental health support previously but feel you need support now please contact your campus Learning Support Manager in the first instance.

Lampeter:

Tara Carmody

E-mail: tara.carmody@uwtsd.ac.uk  

Carmarthen:

Ann Evans

E-mail: ann.evans@uwtsd.ac.uk  

Swansea:

Val Harding

E-mail: valerie.harding@uwtsd.ac.uk

Ruth Cook

E-mail: r.cook@uwtsd.ac.uk

All other queries: studentservices@uwtsd.ac.uk  

Financial Support

Can I apply for a Scholarship or Bursary?

Yes, you can access Scholarships and Bursaries to help you complete your studies. Information can be found on the website UWTSD Scholarships and Bursaries

For more information, please contact the Student Finance officers:

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Can I still apply for financial support through the Hardship fund?

You can make an application to the Hardship Fund. You can apply online.

If you are experiencing financial difficulties please contact the Student Finance officers to discuss:

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Who do I contact to discuss my student finance?

You can contact the Student Loans Company (SLC) via their websites. If you need further help or advice Please contact the relevant Student Finance officers to discuss:

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Medical Information

Sexual Health Clinic

 

Sexual Health Clinics are appointment only for the foreseeable future. The number to call is: 01267 248 674

If a student requires screening please contact: Friskywales.org