Student Services and Support

All of our support services are continuing to be delivered by remote access. Staff are working from home and will meet students remotely, using Microsoft Teams where possible. You can access Microsoft Teams via the UWTSD Hwb

 

How do I contact Student Services to access support? 

As Student Services staff are working from home, the best way to contact Student Services is via e-mail. Our professional administration team will help put you in touch with the correct person to help you.

Carmarthen Campus/Cardiff: 
Email: studentservices@uwtsd.ac.uk 

Lampeter Campus:
Email: student.support@uwtsd.ac.uk 

Swansea Campus: 

Email: student.services@uwtsd.ac.uk

London Campus:

Email: LondonStudentServices@uwtsd.ac.uk

Birmingham Learning Centre:

Email: birminghamstudentservices@uwtsd.ac.uk

Additional queries: studentservices@uwtsd.ac.uk 

I have questions about my assignment deadlines or exams? 

Course specific information will be provided to you by your programme team. 

The Student Services Learning Support Team can support you in planning and preparing your assessments, and for discussing how to approach alternative assessments. We cannot, however, give advice on course specific content, as we do not have the same expertise in your course subject as your lecturing staff. 

Is the University still offering financial support services? 

Yes, the financial support team are all working and will provide support to students remotely. We are not anticipating any unnecessary delay in processing scholarships, bursaries and hardship fund applications. 

All relevant information on financial support is available on the Student Services webpages (www.uwtsd.ac.uk/student-services/) including a hardship application form, guidance notes and contact details for our Student Finance officers.

What can I do if I am feeling anxious and stressed about the ongoing situation?

We are aware that the ongoing situation may be concerning or worrying for you. We are also aware that there have been some necessary changes in the way your teaching and learning is being delivered and this may be difficult or stressful. In light of this we have put together some useful links which may help: 

TOGETHERALL.  The university offers all students access to a free 24/7 online supportive service called Togetherall. Togetherall is an anonymous mental health community that you can visit when you're feeling down, need support or just need to talk. Togetherall have also developed specific resources for dealing with COVID-19.

The site contains lots of resources to help check, promote and restore your mental well-being, manage stress and anxiety, as well as providing specific forums to discuss mental health conditions. You don’t have to have a mental health diagnosis to use the site, and there are tools and resources there which would be helpful for everyone, as well as specific help and support for people living with diagnosed conditions.

To sign up for this, follow the steps below:

  1. Visit Togetherall
  2. Click on Join us, and under Organisation select Universities and Colleges from the drop down menu
  3. Sign up with your UWTSD email address
  4. Choose an anonymous username  
  5. Access resources, activities and support. 

SHOUT – is a text-based support service for anyone in crisis, launched by the Duke and Duchess of Cambridge earlier this year. The service can be used by texting your message to 85258.  More info can be found on their website: www.giveusashout.org

MIND - link to the Mental Health Charity MIND who have created a very useful resource about how to help you cope with the current situation.

STUDENT SPACE is here to make it easier for you to find the support that you need during the coronavirus pandemic.

However you’re feeling, help and guidance is available. Explore a range of trusted information, services and tools to help you with the challenges of student life.

There are three ways that Student Space is here to help during the pandemic:

  1. Access to dedicated support services for students, by phone or text
  2. Information and tools to help you through the challenges of coronavirus
  3. Helping you find what support is available at your university

The support provided by Student Space is safe, confidential and developed with students and experts in student wellbeing and mental health. We will be adding new services and information to the platform on a regular basis in line with emerging student needs to ensure that it is relevant to you.

Student Space is run by Student Minds, the UK’s student mental health charity. It has been developed collaboratively with services, higher education professionals, researchers and students to complement the existing services available to students.

The programme is funded by the Office for Students and Higher Education Funding Council for Wales. Student Space is available to all higher education students across England and Wales.

Please also remember that you can contact Student Services using the campus e-mail addresses contained in this FAQ, and that the Student Hwb team will help refer you to the correct person if you come through to them via phone or e-mail. All of our University Mental Health team, including the Counselling Service, are continuing to support students and are able to offer support to you remotely if needed.

Other Useful Numbers:

Samaritans – 116123 (Freephone)

Mind 03001 233393

If you do feel unwell, follow the advice from the two sites below: 

Public Health Wales: https://phw.nhs.wales/ 

Public Health England: https://www.gov.uk/government/organisations/public-health-england 

How can I access CAREERS support during Lockdown?

Many Students and Graduates are already benefiting from our remote Careers Advice & Guidance during lockdown.

Details of how to arrange an individual Careers appointment are provided here https://www.uwtsd.ac.uk/careers/. The appointment is then provided via Teams meeting and/or email (according to your preference).

How do I contact Learning Support?

For all Carmarthen and  WIAV / CBC courses in Cardiff, please contact –

ann.evans@uwtsd.ac.uk 

For Institute of Education and Humanities and Institute of Business and Health Swansea / Cardiff, please contact –

r.cook@uwtsd.ac.uk

For all Lampeter courses, please contact –

tara.carmody@uwtsd.ac.uk

For all Institute of Science and Art Swansea, please contact –

valerie.harding@uwtsd.ac.uk

Study Skills

Remote Study Skills Sessions

Remote Study Skills sessions are available regularly to all students. To book an appointment, please email studyskillsdistance@uwtsd.ac.uk

Support can include:

  • Critical Thinking
  • Research Skills
  • Critical Reading
  • Discuss ideas
  • Organisation and Structure
  • Academic Writing
  • Referencing
  • Understanding Feedback
  • IT support
  • Presentation Skills
  • Revision techniques
  • Managing Stress
  • Avoiding Plagiarism
  • Academic Writing Study Skills Sessions

Days and times of sessions:

Monday

9:00am – 11:00am

11.00am – 1.00pm

1.00pm – 3.00pm

Tuesday

10.00am – 12:00pm

1:00pm – 3.00pm

4.00pm – 6.00pm

Wednesday

10.00am – 12:00pm

1:00pm – 3pm (Assistive Technology Session) - Ian Humphrey  i.humphery@uwtsd.ac.uk

1.00pm – 3.00pm

Thursday

1:00pm – 3.00pm

5.00pm - 7.00pm

Friday

11.00am – 1.00pm

1.00 pm – 3.00pm

For students in receipt of DSA-funded 1-to-1 support

Is my support still going ahead? 

Yes, all staff are currently working from home and offering their support to you remotely. Your Learning Support staff will be in contact with you but if you have not yet heard from them then please contact them via e-mail to discuss these options and book an appointment for remote support. 

In order to prepare for remote support we are advising that you set up Microsoft Teams. Your Learning Support staff as well as the Hwb can help you.

What is remote support? 

Remote support can include Microsoft Teams where you will speak to and see your tutor on your computer screen. If necessary, other remote platforms may be used as well as via telephone.  Remote support is not via email.

How do I access remote support? 

Our preferred option for remote support is to use Microsoft Teams as this is available to all staff and students via the University Hwb. Please do not worry if you have not used it before or are unsure how to access it, Learning Support staff or Hwb can help you. There are also some guides available on this link - Microsoft teams

I do not know how to use the equipment / software I have received. Can you help me?

Yes, our team will be happy to help you set up your equipment and talk you through how to use the software. In the first instance, please contact your specialist Learning Support staff. If necessary, they will get support from another member of staff to contact you to help with this. We are committed to making sure that you can access your support, so you do not need to worry.

Are differentiated deadlines still valid?

Assignment Differentiated Deadlines remain in place. You will still have the same amount of additional time as required by your reasonable adjustments.

Your specialist support tutor will confirm all Differentiated Deadlines to academic staff on an individual basis and only if the additional time is necessary per assignment. Please discuss any concerns with your specialist learning support tutor.

What should I do if I have limited internet access at home? 

Please contact the Hwb or your personal course tutor. They will feed any issues into the University who will explore a range of alternatives to try and find the best solution for you. You may be eligible to apply for the Digital Connectivity Bursary. For more information please check the Scholarships and Bursaries pages available at Scholarships and Bursaries

How will I sign my DSA timesheets? 

Your support staff will advise you of the correct procedure to confirm any remote support received. 

I am due to have my diagnostic/needs assessment. Will this still go ahead?

Assessments are currently continuing remotely.

To query pre-existing bookings and for new bookings, please contact:

Carmarthen:

Helen Davies

E-mail: helen.e.davies@uwtsd.ac.uk

Lampeter:

Nerys Williams 

E-mail: nerys.williams@uwtsd.ac.uk

Swansea:

Tania Dawson

Email: tania.dawson@uwtsd.ac.uk 

Birmingham: 

birminghamstudentservices@uwtsd.ac.uk

London:

LondonStudentServices@uwtsd.ac.uk

All other queries: studentservices@uwtsd.ac.uk

For disabled students who have have previously not engaged with support

I have/suspect I have a learning difficulty and wish to apply for extra support with my studies? 

We can help you with the diagnostic process and the Disabled Students Allowance (DSA). In the first instance contact the relevant e-mail below to help with your application. 

Carmarthen Campus: 
Email: studentservices@uwtsd.ac.uk

Lampeter Campus:
Email: student.support@uwtsd.ac.uk

Swansea Campus: 
Email: student.services@uwtsd.ac.uk

London Campus:
Email: LondonStudentServices@uwtsd.ac.uk
 

Specialist Mental Health Support

I usually have support for my mental health from a Specialist Mentor (Mental Health). Will this continue during term time and how will this take place? 

If you have mental health support and have a named mentor allocated to you, your support will continue during term time. You should be contacted by your Specialist Mentor. The preferred mode of support delivery is by Microsoft Teams however, if necessary, a telephone session can be arranged.

If I do not hear from my Specialist Mentor (Mental Health) who should I contact?

If your Specialist Mentor has not yet contacted you, then please email the Mental Health Adviser for your campus:

Carmarthen:

Helen Griffiths

E-mail:  helen.griffiths@uwtsd.ac.uk

Lampeter:

Helen Pulman-Slater 

E-mail:  h.pulman-slater@uwtsd.ac.uk  

Swansea:

Sharon Davies

E-mail:  sharon.davies@uwtsd.ac.uk

 

I have not previously declared myself as wanting mental health support but I need support now. What should I do?

If you have not asked for mental health support previously but feel you need support now, please contact your campus Learning Support Manager in the first instance.

For all Carmarthen and  WIAV / CBC courses in Cardiff, please contact –

ann.evans@uwtsd.ac.uk

For Institute of Education and Humanities and Institute of Business and Health Swansea / Cardiff, please contact - 

r.cook@uwtsd.ac.uk

For all Lampeter courses, please contact – 

tara.carmody@uwtsd.ac.uk

For all Institute of Science and Art Swansea, please contact -

valerie.harding@uwtsd.ac.uk

Financial Support

Can I apply for a Scholarship or Bursary?

Yes, you can access Scholarships and Bursaries to help you complete your studies. For further information regarding scholarships and bursaries - UWTSD Scholarships and Bursaries

You may also contact the Student Finance Officers:

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners (not Lampeter)
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners (Lampeter only)
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Can I still apply for financial support through the Hardship fund?

If you are experiencing financial difficulties, please contact the relevant Student Finance Officer below to discuss an application to the Hardship Fund, alternatively, you can apply online.

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners (not Lampeter)
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners (Lampeter only)
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Who do I contact to discuss my student finance?

You can contact the Student Loans Company (SLC) via their websites. If you need further help or advice Please contact the relevant Student Finance officers to discuss:

Carmarthen; Cardiff; London & Birmingham campuses, Outreach Students & Distance Learners (not Lampeter)
Delyth Lewis
Email: d.lewis@uwtsd.ac.uk 

Lampeter campus & Distance Learners (Lampeter only)
Lynda Lloyd-Davies
Email: l.lloyd-davies@uwtsd.ac.uk 

Swansea campus
Sharon Alexander
Email: sharon.alexander@uwtsd.ac.uk 

Medical Information

Medical Information

Sexual Health Clinic

Sexual Health Clinics are currently offered as appointment only, please call 01267 248674

If a student requires screening, please contact: Friskywales.org