‌Welcome to the Information Technology & Systems Staff Induction

As a new member of staff at UWTSD, your IT account will be created automatically and your manager will be able to provide you with your login details.

It is important for you to familiarise yourself with the services IT&S provide while ensuring you are aware of your IT related responsibilities.

To help all new staff members settle into their new role, please take a few moments to view the compulsary short all staff IT&S induction video.

Getting to know the services we provide

You can find out more information about everything featured in the all staff IT&S induction video in the below sections.

All staff must complete the Information Security Awareness Training course detailed below within the IT&S Policies & Security Courses section.

We also ask new staff to go to UWTSD Digital Skills to undertake the Jisc Discovery Tool in order to self-assess your digital skills. The Digital Skills Framework also provides staff with access to a number of development resources in the Structured Learning section.

Password Reset

The Self-Service Password Reset portal enables all students & staff to reset their password without having to contact the IT Service Desk.

If you need to reset your password, you can reset it yourself using the link below.

Reset your Password

IT&S Policies & Security Courses

It is compulsory for all staff to complete the Information Security Awareness course on Moodle.

You must also familiarise yourself with all IT&S Policies including the IT Acceptable Use Policy

IT Support & Department Shared Drives

If you require IT Support, create an IT Service Desk ticket by visiting webhelp.uwtsd.ac.uk

We also have telephone support available 24/7 365 days a year, call us on 0300 500 5055.

If you need access to Department Shared Drive folders, please ask you line manager to create an IT Service Desk ticket detailing what access is required.

Microsoft Teams

Screen Share | Virtual Meetings | Virtual Lectures | Central Hub | Collaborate | Phone & Audio Calls | On your Mobile

‌Microsoft Teams is a centralised hub for communication and collaboration within a team, department or student group allowing you to share content and access other apps.

You can find out more by visiting www.uwtsd.ac.uk/teams


Connect to the University Wi-Fi network, eduroam by using your UWTSD email and password. You can find out more information by visiting www.uwtsd.ac.uk/wireless

IT Service Status - Status Hub

Visit our IT Status Hub status.uwtsd.ac.uk to find out about any planned maintenance and issues with University services and IT&S systems.

IT Exclusives & Offers

Find out about exclusive staff offers and freebies for personal use including free access to Microsoft Office 365 and Adobe Creative Cloud by visiting www.uwtsd.ac.uk/it-exclusives


Print, copy and scan using any Canon MFD on any campus.

The print queue is called Print_Argraffu. You can find out more by visiting www.uwtsd.ac.uk/print

Microsoft Office 365

Find out about all the services IT&S provide including Microsoft Office 365 by visiting About Our IT Services

IT Training

Improve your skills with the free Microsoft Office online training service

Video Conferencing

Find out more about our video conferencing suites and how to book a video conference by visiting www.uwtsd.ac.uk/videoconferencing