Information Technology Policies & Strategy
Details on the IT Strategy along with a number of IT policies & processes can be viewed in detail below.
The University has a policy of disposing of redundant IT equipment which is covered by several areas of legislation, mainly:
- Waste Electrical and Electronic Equipment (WEEE) Regulations – covers the disposal of both useable and unusable equipment. Under this legislation:
- as electrical equipment is classed as hazardous waste, its disposal has to be handled by licensed contractors
- we retain legal responsibility for donated equipment unless we release it to licensed organisations who can take on these responsibilities
- Data Protection Act – we have to ensure that data does not leave the University
- Copyright Legislation – we have to ensure that we do not illegally pass ownership of copyright materials to third parties.
To arrange disposal of IT Equipment please follow the below steps:
- Log a call to request removal of IT equipment
- Service Desk attends to view kit to confirm it is to be recycled
- Equipment is disposed of securely and data destruction certificates are provided.
- IT inventory system is updated
Refund requests will only be considered for students who meet all of the following criteria:
- The students print credit balance must be equal to or greater than £5. If the student print credit is below this amount the refund will not be approved.
- Refund requests will only be considered for students that are in their final year of study or who have completed their course.
- Refund requests will only be considered between 1st April – 31st August each year.
- Students requesting a refund must not have any financial blocks against their UWTSD student account.
- Students can only make one refund request per academic year.
If you meet all of the above criteria, you can request a refund by following the below steps:
- Create an IT Service Desk ticket
- Visit: https://webhelp.uwtsd.ac.uk
- Select the request type “User Computing Environment” followed by “Print Credit Refund Request”.
- The following information must be included when the ticket is created;
- Name of Course Completed
- Contact Telephone Number
- Bank Account Sort Code
- Bank Account Number
- IT Service desk will confirm the print balance and attach a balance report to the IT Service Desk Ticket.
- IT Service Desk will then deduct the requested refund amount from your print credit balance.
- Confirmation will be emailed to both the student and firstname.lastname@example.org who will automatically process the approved request.
- The student is responsible to liaise directly with Finance to confirm when their refund will be processed.
- The University reserves the right to refuse any refund request.
Find your campus and their opening times.
The University is developing a number of programmes to reduce the environmental impact of our IT use. We also work closely with the INSPIRE Project to help create a sustainable future.
Green IT initiatives at the University include:
- The introduction of SCCM as a power management system across all University PCs (including libraries and computer rooms). This means that University PCs shut down after a defined period of inactivity, reducing their energy usage
- The UWTSD capital computer replacement programme has been extended from a three year to a five year cycle. Computers replaced under this scheme are used in Schools to further extend their lifespan
- Information Tecnology & Systems procurement strategy which ensures that suppliers provide low power demand equipment and that they reduce and recycling of all waste packaging
- Allowing more access for staff who are working from home via Citrix and other services.
- Printers and photocopiers across campuses have been (or will be shortly) replaced by energy efficient multi-function devices (MFDs). Default printing is set to print double-sided to save paper
- Continuation to virtualise of over 100 physical servers into a single SAN infrastructure to reduce power consumption
- Server room refurbishments to provide more efficient air cooling and temperature control
- Use of iPads for meetings rather than using printed copies for attendees
- Set your computer to go to sleep automatically when you are not using it
- Turn off your PC and monitor when you leave
- Use intelligent extension sockets, which automatically switch off everything when you switch off your PC
- Find other ways of working without leaving your PC on overnight and at weekends
- Avoid printing and photocopying by posting electronic copies of employee manuals, safety documents and other shared material
- Get rid of your personal printer before it is eventually removed as other better options (MFDs) are available for staff
- Print on both sides of the paper (duplex) and in greyscale when possible
- Recycle old documents or reusing them for faxes, scrap paper, or drafts
Be energy efficient
- Save energy by using laptops instead of desktop PCs. A laptop, docking station and 22" monitor uses around 25W less when being actively used, and 5W less when inactive, than a PC and 22" monitor.
- Only one device for each member of staff
- Use of power efficient computers and monitors
- Use the excellent video conferencing facilities and Lync to reduce the need to travel