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01017 - IT Service Desk Operator

Full Time, Permanent

An opportunity has arisen for a Service Desk Operator within the Information Technology and Systems team at the University of Wales Trinity Saint David’s Swansea campus.

The post holder will provide a single point of contact for end users to receive support and maintenance within the University’s managed desktop environment. The post holder will log requests and incidents via the IT Service Desk system and will provide end-user assistance in person, by telephone, or via e-mail in a timely and accurate manner. The post will be based on the IT Service Desk on our Mount Pleasant campus providing 1st line IT support to students and staff, but may also involve installing, diagnosing, repairing, maintaining, and upgrading local PC hardware and equipment to ensure optimal workstation performance when required.

The post holder will require:

• Good level of general education
• Excellent customer service skills, experience of dealing with people both on the phone and in person
• Previous experience in providing high quality technical support
• Previous experience of using IT Service Desk software to log issues/requests
• Possess good technical knowledge including PC Hardware, Software and basic networks

In return for meeting the above criteria, the University offers a holiday entitlement of 28 days per year, the USS employer pension scheme, and a highly technical and innovative place to work.

Further details, including the full Person Specification for the role, can be found in the Job Description below.

Please note: in order to apply and be considered for the post you will need to complete an application form, as CVs are only accepted as supporting documents to a completed form.

As part of any recruitment process, UWTSD collects and processes personal data relating to job applicants. Please refer to the Job Applicant Privacy Notice, here: www.uwtsd.ac.uk/jobs/

Campus: Swansea Campus

Salary: £19,612 - £21,814 per annum

Application Deadline Date: 25.10.2019

Tel: 01792 481277

E-mail: jobs@uwtsd.ac.uk

Further Details