01007 - IT Service Desk Engineer (Birmingham)
Full Time, Fixed Term for 12 months
An exciting opportunity has arisen for a Service Desk Engineer within the Information Technology and Systems team at the University of Wales Trinity Saint David. The role will be based at our brand new Birmingham Learning Centre, Quay Place.
The Service Desk Engineer role is to support and maintain in-house computer systems, desktops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. You will log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion. You will also provide appropriate support and guidance to junior members of the team, as well as providing end user training, inductions and assistance to staff and students where required.
Knowledge & Experience Required
- Excellent customer service skills
- Previous experience in providing high quality technical support
- Previous experience of using IT Service Desk software to log issues/requests
- Previous experience of common software tools, components and peripheral accessories
- Good working knowledge of Network and PC hardware
- Good working knowledge of AV equipment and associated software tools
In return for meeting the above criteria, the University offers a holiday entitlement of 28 days per year, the USS employer pension scheme, and a highly technical and innovative place to work.
Further details, including the full Person Specification for the role, can be found in the Job Description below.
For informal enquiries, please contact ITServiceDesk@uwtsd.ac.uk, FAO: Job Vacancy.
Please note: in order to apply and be considered for the post you will need to complete an application form, as CVs are only accepted as supporting documents to a completed form.
As part of any recruitment process, UWTSD collects and processes personal data relating to job applicants. Please refer to the Job Applicant Privacy Notice, here: www.uwtsd.ac.uk/jobs/
Proposed interview date: w/c 02.12.2019
Salary: £22,417 - £25,941 per annum
Application Deadline Date: 24.11.2019