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Multi-Factor Authentication (MFA)

MFA provides an extra layer of protection when accessing certain University IT systems. MFA ensures that your account is more secure by protecting you and the University should your username and password be compromised.

We are currently enabling MFA for Microsoft 365, MyTSD and the University VPN service.

Schedule for turning on MFA

Multi-Factor Authentication (MFA) is enabled for all staff. In addition, students who enrol on or after 22nd June 2020 also have MFA enabled.

Students who enrolled before 22nd June 2020 will be notified when MFA is going to be enabled. Confirmed dates will be detailed below and will be updated regularly.

 
ScheduleDate
All Staff Completed
Students enrolled on or after 22nd June 2020 Completed
Students enrolled before 22nd June 2020 To be confirmed

Please contact the IT Service Desk if you require assistance setting up MFA or if you have any questions.

How do I complete Microsoft 365 MFA setup?

Once enabled, you will be required to logon to Microsoft 365 services including Outlook, Teams & SharePoint with your email address and password as normal plus one additional method of authentication.

You can choose from the below verification methods to setup your authentication. We highly recommend using the Microsoft Authenticator app to simplify your experience. If you don’t have a mobile device to install the app or would prefer not to install the app on your personal device, you can choose SMS text message or phone call.

  • Microsoft Authenticator app on your mobile phone
  • An authentication code sent by SMS text message
  • An authentication approval by an automated phone call

To complete the setup using any of the methods above, follow the steps in our UWTSD Office 365 MFA Setup Guide. Alternatively, if you choose to setup the Microsoft Authenticator app and prefer to watch a Video Guide, you can watch the Microsoft Video Guide.

To download the Microsoft Authenticator app, search "Microsoft Authenticator" on your mobile phone's app store or use the download links below on your mobile phone:

How do I change Microsoft 365 authentication method?

You can view or change your authentication method at any time.

  • Go to https://aka.ms/setupsecurityinfo
  • Under Default Sign-in Method - click Change and then select your preferred contact method in the drop-down list
  • You can add additional methods to verify, including:
    1. Mobile Phone (an SMS text code is sent to your mobile phone)
    2. Telephone Call (An automated telephone call to verify your authentication)
  • Click Save - setup complete!
Microsoft 365 MFA FAQs

Q. When I replace the registered mobile device that I receive my codes or verification requests to, what do I need to do?

A. You need to update your security info. If you follow our recommendation and use the Microsoft Authenticator app method, you'll also need to download the app on your new mobile phone.

  • Go to https://aka.ms/setupsecurityinfo
  • Under Default Sign-in Method - click Change and then select your preferred contact method in the drop-down list
  • You can add additional methods to verify, including:
    1. Personal Email (code is emailed to a personal email account)
    2. Mobile Phone (an SMS text code is sent to your mobile phone)
    3. Telephone Call (an automated telephone call to verify your authentication)
  • Click Save - setup complete!

Q. I didn't realise I'd need to scan a QR code at setup. I can't do it, what should I do?

A. Underneath the QR code, you will see a code and URL that you can copy and paste into the Microsoft Authenticator app to complete the setup. On the QR code scanning screen in the app, pick the option 'or enter code manually' to reach the page you should paste this information into, then hit finish.

Q. Will I get asked to sign into the Outlook app on my mobile device?

A. If you have the Microsoft Applications such as Outlook, Teams or Office 365 setup on your Mobile or Tablet, you will be asked to verify your identity. A prompt will appear on your phone asking you to approve the sign in. Click Approve.

How do I use MFA with MyTSD?

MFA for MyTSD does not need you to complete any setup process.

Once enabled, you will be required to logon to MyTSD with your username and password as normal, plus a one-time authorisation code which will be sent to your University email account.

Once you have been notified that MFA has been turned on for you, follow the steps in our MyTSD MFA Guide.

How do I use MFA for VPN?

MFA for VPN does not need you to complete any setup process.

Once enabled, you will be required to connect to the University VPN with your username and password as normal, plus a one-time authorisation code which will be sent to your University email account.

Once you have been notified that MFA has been turned on for you, follow the steps in the relevant guide below.

Remote IT Access guides:

 Windows Office DeviceMacOS Office Device
Windows Home Device Personal Windows to University Windows Personal Windows to University MacOS
MacOS Home Device Personal MacOS to University Windows Personal MacOS to University MacOS

 

How do I complete MyView MFA setup?

Once enabled, you will be required to logon to MyView with your staff number and password as normal plus you will need to answer your pre-defined security questions.

To complete the setup, follow the steps in our MyView MFA Security Questions User Guide.