Remote Access & Home Working
Work Remotely | Access Files & Software | Virtual Lectures & Meetings | Collaborate | On your Personal Device
In certain circumstances, there may be a requirement for staff to work from home or away from campus. Here you can find out what methods are available to enable you to work away from campus including using University laptops or your own personal device.
Microsoft Office 365 apps are available to install on your home device which allow you to run all the Office 365 apps such as Word, Excel and PowerPoint when not on campus.
You can also install and use:
- Microsoft Teams (for Meetings and Collaboration services)
- Skype for Business (for Telephony and Chat services)
- OneDrive (for access to files).
If you have a univeristy supplied Windows laptop you will be able to use the inbuilt service called Direct Access to enable you to connect securely to all University IT Services as if you were on campus.
In most circumstances, this service is setup by default on all university staff Windows 10 laptops and works seamlessly without you needing to do anything. Simply login to your laptop and work as normal.
If you don't have a university supplied laptop, you can connect to your office computer from your personal device.
Just need access to shared drives? You can follow the step-by-step guides below. Choose the guide which matches your university and personal device types.
Before you leave your office there are a few things you'll need to do which will make this process easier for you. The steps you need to take are detailed in the guides below.
Remote IT Access guides:
|Windows Office Device||MacOS Office Device|
|Windows Home Device||Personal Windows to University Windows||Personal Windows to University MacOS|
|MacOS Home Device||Personal MacOS to University Windows||Personal MacOS to University MacOS|
If your univerisity device is switched off, please contact the IT Service Desk during normal working hours or campus reception outside normal working hours for assistance in switching your office computer on.
You can install Microsoft Office 365 for free on your personal devices including Outlook, Word, Excel, PowerPoint, Teams & Skype for Business.
Once installed on your personal device, you can login with your univeristy account and access the same Microsoft services and files as if you were on campus.
Mobile Phones & Tablets
Search your devices app store for the app you'd like to install and download it. Once downloaded, login to the app with your university email address and password.
Windows & Apple Mac Laptops & Computers
- Visit www.office.com and login with your univeristy email address and password
- Follow the instructions to install Office 365
If you need to collaborate with colleagues & students including having virtual meetings or lectures, we recommend using Microsoft Teams.
To find out how to download and make use of Teams for interacting with colleagues and students visit our Microsoft Teams page.
If your office phone is a Skype for Business phone, you can download the Skype for Business software on your home computer laptop or mobile device to make and receive phone calls as if you were on campus.
To find out how to download and make use of Skype for Business visit our Skype for Business page.
Staff wishing to temporarily take home IT peripheral kit from their own office equipment (including, keyboards, mice & docking stations) to help them when working from home, must speak to their Head of Department for approval. Your Head of Department will be required to keep an inventory of who has loaned what equipment along with serial numbers and inform the Finance Department via firstname.lastname@example.org.
Please note, we do not permit the removal of Desktop PCs or iMac’s to be used at home.
The process for temporarily loaning IT peripheral equipment:
- Contact your Head of Unit/Institute to request to take home Office IT Peripherals
- Head of Unit/Institute will either approve or reject the request
- For kit approved to be taken home, the Head of Unit/Institute will keep an inventory of who has loaned what equipment (including the serial numbers of the equipment)
- Head of Unit/Institute to email email@example.com to confirm equipment taken off campus
The TEL Resources Centre contains guides and videos on the core technologies you will need when delivering teaching online.
If you have any specific questions or support requests, please contact the TEL team:
- Position your internet router as far as possible from other devices that may interfere with the signal, such as on a table or shelf rather than the floor.
- Keep your router switched on. By consistently turning your router on and off, it can reduce overall speeds as providers will see this as line issues.
- If you're carrying out video calls or meetings, turning the video off and using audio will require much less of your internet connection.
- Try starting those calls at less common times, rather than on the hour or half hour.
- For the best broadband speeds, use an ethernet cable to connect your computer directly to your router rather than using wi-fi.
- Where possible, try not to use a telephone extension lead, as these can cause interference which could lower your speed.
- Devices that can interfere with router signals include: cordless phones, baby monitors, halogen lamps, dimmer switches, stereos, computer speakers, TVs and monitors.
- Make calls on a landline where possible, given the increase in the demand on mobile networks.
- If you do need to use your mobile, try using your settings to turn on wi-fi calling especially in areas with low/poor signal.
- Similarly, you can make voice calls over the internet using apps like Facetime, Skype or WhatsApp.
- Disconnect devices, the more devices attached to your wi-fi, the lower the speed you get. Devices like tablets and smartphones often work in the background, so try switching wi-fi reception off on these when you're not using them.
- Download films in advance rather than streaming them when someone else may be trying to make a video call, to the less expected.
- If using Wireless connectivity, don't use the microwave when you're making video calls, watching HD videos or doing something important online.