Remote Access & Home Working

Work Remotely | Access Files & Software | Virtual Lectures & Meetings | Collaborate | On your Personal Device

In certain circumstances, there may be a requirement for staff to work from home or away from campus. Here you can find out what methods are available to enable you to work away from campus including using University laptops or your own personal device.

Microsoft Office 365 apps are available to install on your home device which allow you to run all the Office 365 apps such as Word, Excel and PowerPoint when not on campus.

You can also install and use:

How do I access the VPN & Attendance Monitoring (T) Drive?

Staff that do not already have the Attendance Monitoring (T) Drive mapped to their device can do so by following the below instructions.

We are aware that some devices setup with Direct Access are currently experiencing intermittend connectivity issues. We are currently implementing a new replacement service which will be enable for staff Windows laptops very soon.

Having connectivity issues? As a temporary solution, please follow our Guide to setting up our VPN Service for Windows.

If you require guidance on using the Attendance Monitoring System (AMS), please refer to our Attendance Monitoring System Full User Guide.

How do I access the VPN & Departmental Shared (S) Drive?

Staff that do not already have the Departmental Shared (S) Drive mapped to their device can do so by following the below instructions.

We are aware that some devices setup with Direct Access are currently experiencing intermittend connectivity issues. We are currently implementing a new replacement service which will be enable for staff Windows laptops very soon.

Having connectivity issues? As a temporary solution, please follow our Guide to setting up our VPN Service for Windows.

Working away from campus with a university supplied laptop?

Microsoft Windows Laptops

If you have a univeristy supplied Windows laptop you will be able to use the inbuilt service called Direct Access to enable you to connect securely to all University IT Services as if you were on campus.

In most circumstances, this service is setup by default on all university staff Windows 10 laptops and works seamlessly without you needing to do anything. Simply login to your laptop and work as normal.

We are aware that some devices setup with Direct Access are currently experiencing intermittend connectivity issues. We are currently implementing a new replacement service which will be enable for staff Windows laptops very soon.

Having connectivity issues? As a temporary solution, please follow our Guide to setting up our VPN Service for Windows.

Apple Mac Laptops

If you have a university Apple Laptop, you will need to setup our VPN connetion. Please follow our guide to setting up our VPN Service for MacOS.

Working away from campus with your own device?

If you don't have a university supplied laptop, you can connect to your office computer from your personal device or connect to university shared drives from your personal device.

Connect your personal device to shared drives

Just need access to shared drives? You can follow the step-by-step guides below to connect to shared drives on your perosnal device.

 Connect to Shared (S) DriveConnect to Attendance Monitoring (T) Drive
Windows Home Device (Guide Coming Soon) Personal Windows Connecting to T Drive
MacOS Home Device (Guide Coming Soon) Personal MacOS Connecting to T Drive

Remotely Connect to your university PC

If you would like to connect to your office computer from your personal device, Choose the guide below which matches your university and personal device type.

 Windows Office DeviceMacOS Office Device
Windows Home Device Personal Windows to University Windows Personal Windows to University MacOS
MacOS Home Device Personal MacOS to University Windows Personal MacOS to University MacOS

If your univerisity device is switched off, please contact the IT Service Desk during normal working hours or campus reception outside normal working hours for assistance in switching your office computer on.

How to access Microsoft Office 365 applications on your personal device?

You can install Microsoft Office 365 for free on your personal devices including Outlook, Word, Excel, PowerPoint, Teams & Skype for Business.

Once installed on your personal device, you can login with your univeristy account and access the same Microsoft services and files as if you were on campus.

Mobile Phones & Tablets

Search your devices app store for the app you'd like to install and download it. Once downloaded, login to the app with your university email address and password.

Windows & Apple Mac Laptops & Computers

  1. Visit Microsoft Office and login with your univeristy email address and password
  2. Follow the instructions to install Office 365

More detailed instructions can be found on the Microsoft Website or you can watch a short Microsoft video guide.

How to collaborate with virtual meetings and lectures?

If you need to collaborate with colleagues & students including having virtual meetings or lectures, we recommend using Microsoft Teams.

To find out how to download and make use of Teams for interacting with colleagues and students visit our Microsoft Teams page.

How to make phone calls & Instant Message from home?

If your office phone is a Skype for Business phone, you can download the Skype for Business software on your home computer laptop or mobile device to make and receive phone calls as if you were on campus.

To find out how to download and make use of Skype for Business visit our Skype for Business page.

Your responsibilities when working from home

Staff are reminded that while working at home they are still bound by the University’s policies particularly those relating to:

Taking Home IT Equipment

Staff wishing to temporarily take home IT peripheral kit from their own office equipment (including, keyboards, mice & docking stations) to help them when working from home, must speak to their Head of Department for approval. Your Head of Department will be required to keep an inventory of who has loaned what equipment along with serial numbers and inform the Finance Department via insurance@uwtsd.ac.uk

Please note, we do not permit the removal of Desktop PCs or iMac’s to be used at home. 

The process for temporarily loaning IT peripheral equipment:

  • Contact your Head of Unit/Institute to request to take home Office IT Peripherals
  • Head of Unit/Institute will either approve or reject the request
  • For kit approved to be taken home, the Head of Unit/Institute will keep an inventory of who has loaned what equipment (including the serial numbers of the equipment)
  • Head of Unit/Institute to email insurance@uwtsd.ac.uk to confirm equipment taken off campus
Resources for Online Teaching

The TEL Resources Centre contains guides and videos on the core technologies you will need when delivering teaching online.

If you have any specific questions or support requests, please contact the TEL team:

Tips & Help for Internet Use at Home

Digital Connectivity - Limited or no broadband options at home?

The University is looking to assist those students and staff who are studying or working from home and have either very poor speeds or no broadband provision.

If you do live in an area where broadband is either not available or the speeds available are very low (lower than 5Mb available - as can be confirmed via Broadband Checker), there are options for you via a Welsh Government grant to fund alternative broadband provision such as mobile and wireless broadband. These technologies do not utilise normal broadband infrastructure and so can provide a more flexible service to remote locations.

Find out more by visiting our Home Internet Help webpage.

To help get the best from your home internet, follow our tips below:

  • Position your internet router as far as possible from other devices that may interfere with the signal, such as on a table or shelf rather than the floor.
  • Keep your router switched on. By consistently turning your router on and off, it can reduce overall speeds as providers will see this as line issues.
  • If you're carrying out video calls or meetings, turning the video off and using audio will require much less of your internet connection.
  • Try starting those calls at less common times, rather than on the hour or half hour.
  • For the best broadband speeds, use an ethernet cable to connect your computer directly to your router rather than using wi-fi.
  • Where possible, try not to use a telephone extension lead, as these can cause interference which could lower your speed.
  • Devices that can interfere with router signals include: cordless phones, baby monitors, halogen lamps, dimmer switches, stereos, computer speakers, TVs and monitors.
  • Make calls on a landline where possible, given the increase in the demand on mobile networks.
  • If you do need to use your mobile, try using your settings to turn on wi-fi calling especially in areas with low/poor signal.
  • Similarly, you can make voice calls over the internet using apps like Facetime, Skype or WhatsApp.
  • Disconnect devices, the more devices attached to your wi-fi, the lower the speed you get. Devices like tablets and smartphones often work in the background, so try switching wi-fi reception off on these when you're not using them.
  • Download films in advance rather than streaming them when someone else may be trying to make a video call, to the less expected.
  • If using Wireless connectivity, don't use the microwave when you're making video calls, watching HD videos or doing something important online.