Print, Copy and Scan

For Students these services are available across all University Learning Resource Centres as well as specific computer rooms. UWTSD uses Multi-Functional Devices (MFDs) which all have print, copy and scan functions available in full colour or black and white.

Information Technology & Systems publish a range of online and print information guides for students including guidance on using the print, copy and scan service.

Using the service

To use the service you will need your Student ID Card and credit in your print/copy/scan account.

An item can be sent to print from any PC on the network and is stored in your personal queue for up to 24 hours. You can then release it for printing from any MFD once you have logged in.

The print queue current used for Students to print is:

"Student_PRINTQ on Zeus"The MFD default settings are to print duplex (double sided and black and white). To print in colour or single sided, users will need to change the printer properties settings.

The MFD will charge accordingly for a mixture of colour pages and black and white items. Please note that URLs in a document will print in colour if sent to the colour MFD.


The MFD default settings are to copy duplex (double sided) and to copy as black and white. These settings can be changed on the MFD.

1) Log on to the MFD by swiping your card

2) Place your document in the MFD and press either the colour or B/W scan button depending on what you require.


Items can be scanned within copyright restrictions. Scanned items are sent to an email address of your choice.

1) Log on to the MFD by swiping your card - choose the scan option and select "ME"

2) Place your document in the MFD and press either the colour or B/W scan button depending on what you require.

Note: If you require to email the document to someone other than yourself then simply enter the email address required instead of selecting the "ME" option

Student MFDs are located in the following locations

  • Thompson Computer Suite - Mount Pleasant
  • Library IT Suite @ Mount Pleasant (lower and ground floor)
  • Library @ Townhill (Ground floor and 2nd Floor)
  • Library IT Suite @ Ty Bryn Glas
  • Library IT Suite @ Dynevor

Students are currently charged for Printing. Details of costs are below:

Single Sided

  • Black and White
    • A5 - 3p
    • A4 - 5p
    • A3 - 10p
  • Colour
    • A5 - 11p
    • A4 - 18p
    • A3 - 34p

Double Sided

  • Black and White
    • A5 - 2p
    • A4 - 6p
    • A3 - 16p
  • Colour
    • A5 - 18p
    • A4 - 32p
    • A3 - 64p

You can also add credit to your account via the following locations:

  • Thompson Computer Suite - Payment Kiosk Machine
  • Mount Pleasant LIbrary Desk & Payment Kiosk Machine
  • Dynevor Library Desk & Payment Kiosk Machine
  • Townhill Library Desk & Payment Kiosk Machine
  • Ty Bryn Glas Library Desk & Payment Kiosk Machine

The payment kiosks accept notes and most coins but cannot give change.

Unused credit is not refundable so please manage your account accordingly.

B/W MFD Copying/Printing/Scanning Full Guide

Colour MFD Copying/Printing/Scanning Full Guide


Please note that copyright law applies to both photocopying and scanning from print material.  Please check the copyright notice next to the MFD or ask LRC staff for further information

Refund Criteria

Refund requests will only be considered for students who meet all of the following criteria:

  • The students print credit balance must be equal to or greater than £10. If the student print credit is below this amount the refund will not be approved.
  • Refund requests will only be considered for students that are in their final year of study or who have completed their course.
  • Refund requests will only be considered between 1st July – 31st August each year.
  • Students requesting a refund must not have any financial blocks against their UWTSD student account.
  • Students can only make one refund request per academic year.

Refund Process

If you meet all of the above criteria, you can request a refund by following the below steps:

  • Create an IT Service Desk ticket
    •  Visit:
    • Select the request type “User Computing Environment” followed by “Print Credit Refund Request”.
  • The following information must be included when the ticket is created;
    • Name of Course Completed
    • Contact Telephone Number
    • Bank Account Sort Code
    • Bank Account Number
  • IT Service desk will confirm the print balance and attach a balance report to the IT Service Desk Ticket.
  • IT Service Desk will then deduct the requested refund amount from your print credit balance.
  • Confirmation will be emailed to both the student and who will automatically process the approved request.
  • The student is responsible to liaise directly with Finance to confirm when their refund will be processed.
  • The University reserves the right to refuse any refund request.

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