As you will be aware from our staff bulletins last October & November, to support our remote learning and working environments, Microsoft Teams is now the University’s single telephony system.

Central to our communication methods while working from home and as we return to the office, all internal and external telephone calls are now placed via Microsoft Teams.

How does this affect me?

You will now use Microsoft Teams to make and receive all telephone calls.

I have a desk phone in my office, can I still use this?

No. You will no longer need to use your desk phone and it will not work with Microsoft Teams. Instead, you will simply make and receive calls from the Teams software on your device.

 

What should I do with my old desk phone?

IT&S will be arranging to collect all desk phones. In the meantime, please leave it on your desk but remember, you won’t be able to make phone calls using it.

Will I need a headset to make and receive telephone calls?

Teams is a software-based solution, and you will need to use a headset, or relevant speakers and microphone to make and receive calls.

I don’t have a headset, what should I do?

If you don’t already have a headset to use, email ITServiceDesk@uwtsd.ac.uk to request one and we’ll be happy to arrange one for you.

Can I make calls from my mobile phone or tablet?

Yes. If you download the Teams app on your mobile phone or tablet, you can open the calls tab within Teams and make and receive telephone calls from your University assigned telephone number.

Where can I find out more information on using Teams?

You can visit our Microsoft Teams webpage to find out more information including useful guides.