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We aim to provide students who require support with the tools to enable them to work to their potential and demonstrate the true level of their abilities as an undergraduate or postgraduate student.

It is hoped, too, that they will benefit from their experience with Learning Support at the University in such a way that they will be enriched with tools, strategies and improved levels of self-confidence that will also serve them for the rest of their adult lives.

95% of UWTSD students were satisfied with ‘Disability Support’ - Global International Student Barometer and Student Barometer, Autumn Wave 2015.

Your first point of contact is likely to be the Disability Administrator. Students may request an interview to discuss their needs or concerns at any point during their course. More information about Learning Support can be accessed below:

For those who are studying at a distance, we are able to provide a number of services to facilitate your study experience.

Our specialist support team is able to provide distance one-to-one specialist support for those entitled to DSA funded support, for example via email and phone.

We also offer open access to Study Skills support via Skype and email for those who need help with assignments.

Distance Learning Study Skills support is provided via studyskillsdistance@uwtsd.ac.uk at regular timetabled slots. 

You can view the timetable via the following link, Study Skills Support for Distance Learners


Any students with specific learning difficulties such as dyslexia, dyspraxia, ADD, Asperger's are offered help with DSA applications, one-to-one tutoring, appropriate support and advice and guidance on examination concessions. Help will be offered in many areas, such as:

  • how to improve your assignments
  • effective exam revision
  • organisation of time, self and work

Dyslexia and other Specific Learning Difficulties Information for prospective students

The University of Wales Trinity Saint David welcomes applications from students with dyslexia and other Specific Learning Difficulties. We can make arrangements for:

  • Providing information for potential and present students
  • Initial screening
  • Assessment
  • Access to the DSA
  • Early and appropriate tutorial support
  • Advocacy with University staff
  • Concessions where necessary

If you have already been assessed as dyslexic or have another Specific Learning Difficulty, we advise that you take the following steps before the start of your university course in order to avoid unnecessary delay in the provision of your technical and tutorial support:

Step 1. Check that your current educational diagnostic assessment is less than 18 months old. If it is older than that, ask your school or college to arrange an update.

Step 2. Contact your Local Authority to apply for the Disabled Students’ Allowance (DSA) and ask them to arrange a Needs Assessment for you before you start university.

Step 3. Come to see us at Student Services or contact us by phone as soon as you make a definite decision to come to the University or when you arrive at the start of your course. Bring your Needs Assessment with you.

We will then ensure that everything you need is put in place for you with the minimum of delay.

Please contact the DSA Administrator with any queries/concerns using the contact details below.  We look forward to meeting you.

Information for prospective UWTSD students:

Lampeter and Carmarthen campuses

The University has its own Assessment Centre which ensures that all prospective students have access to assessors with comprehensive knowledge of the support network and programmes we offer.  To book an appointment, please contact Coleg Sir Gâr Main Centre on 01267 225191 or e-mail accesscentre@colegsirgar.ac.uk  Appointments are available Monday to Wednesday at the Outreach Assessment Centre on our Lampeter campus and Monday to Thursday at the main centre in Carmarthen.

Please note: Students applying for Disabled Students Allowance (DSA) can have their Needs Assessment undertaken at any centre. 

Swansea campus

Although you can have your Needs Assessment undertaken at any assessment centre, UWTSD Swansea has its own HEI Outreach Assessment Centre at the SA1 campus.  All students enrolled at the University of Wales Trinity Saint David can contact the Coleg Sir Gâr Main Centre on 01267 225191 to arrange an appointment at the HEI Outreach Assessment Centre at the SA1 campus.    

Please note: Only students registered at the University of Wales Trinity Saint David will be assessed at the HEI Outreach Assessment Centre at the SA1 campus.

Our goal is to give all students, including those with disabilities, equal opportunities to encounter our wide range of academic, social and cultural experiences. We try - with reasonable adjustment - to meet needs and overcome difficulties, so that these no longer present any barrier to potential and existing students.

We welcome applications from students with additional needs. A declaration of disability will in no way disadvantage you in the application procedure. Students with a declared disability are encouraged to visit before applying to see what facilities are available.

DSA Administrators and the Senior Learning Support Coordinator are available to discuss individual needs, in particular any specific arrangements needed for access, learning support, study support, lectures, placements, assessments and examinations.

Many of you will already have received some support for your studies, either in school or college, and found that support helped you to achieve good results. Many of our students at Trinity Saint David also benefit from support with their studies. If you know already that there is a particular reason why you will need support, it is best to get in touch with the DSA Administrator. 

Physical Disability

We aim to help those with a physical disability; we understand the issues that students may have which others take for granted, for instance, with access to toilets, cafes, the library and lecture rooms and campuses have been designed with this in mind. We also recognise that students may have difficulties with managing assignments, seminars and examinations and special consideration is taken of these aspects of your study.

Visual Impairment

If you suffer from any form of visual impairment, the University has access to the services available at Swansea University's Transcription Centre. The Transcription Centre is able to provide visually impaired students with texts in their preferred format including audio, Braille, large print, tactile or electronic format.

Hidden Disabilities

We encourage students with hidden disabilities, such as epilepsy, diabetes, ME, Specific Learning Differences etc. to discuss their needs with the DSA Administrator. Hidden disabilities are often as debilitating as more obvious disabilities. We are here to discuss difficulties and to find solutions. 

If you have a long term mental health problem, the everyday struggles of being a student can seem more difficult. You may feel isolated or your work may feel it is getting on top of you. You may not be sure what is expected of you or how to organise your time effectively.

This is why we have a mentoring service for students with mental health problems co-ordinated by our Mental Health Advisor. Mentoring is organised through the Student Services office and involves meeting a mentor on a regular basis to talk about how you're managing as a student.

Mentoring is not counselling but it will offer you the support you need while you're at university. The mentor who sees you will help you to manage your workload, work out strategies to deal with your studies more effectively, find your way around the university systems and offer regular support.

University Mental Health Advisors Network (UMHAN) - 'The likelihood is that most University classes there will be students with difficulties that are impacting on their studies, and if your own attendance or academic progression is in any way affected by mental health difficulties, you are far from alone'. Follow this link for more information and how you can access support and self-help materials.

What are Specific Learning Differences (SpLD)?

Sometimes known as neurodiversity or Specific Learning Difficulties, Specific Learning Differences include Dyslexia, Dyspraxia, ADHD, and Asperger's Syndrome amongst others. These conditions are known as specific processing differences - a mixture of strengths and weaknesses. Indicators include difficulties with:

  • Organisation and planning, e.g. time management, thinking
  • Memory
  • Expressing ideas orally and/or in writing
  • Social communication
  • Reading: speed, accuracy, comprehension
  • Spelling
  • Handwriting
  • Note-taking
  • Pronouncing words

University of Wales Trinity Saint David - NMH Rates

Period covered - 01/11/2019 through to 31/08/2020

NMH Support Rates (shown per hour)
  Standard Rate
Distance Learning Only
(in-person, in-home)
Remote Delivery Only
(e.g. Facetime/Skype or similar)
  Net VAT Total Net VAT Total Net VAT Total
Band 1                  
Practical Support Assistant £15.00 £3.00 £18.00            
Band 2                  
Study Assistant £24.17 £4.83 £29.00       £24.17 £4.83 £29.00
Examination Support Worker £23.34 £4.66 £28.00            
Note Taker £23.34 £4.66 £28.00            
Band 4                  
Specialist Mentor - Mental Health £50.00 £10.00 £60.00       £50.00 £10.00 £60.00
Specialist Mentor - AS £50.00 £10.00 £60.00       £50.00 £10.00 £60.00
Specialist 1:1 Study Skills Support - SpLD £50.00 £10.00 £60.00       £50.00 £10.00 £60.00
Specialist 1:1 Study Skills Support - AS £50.00 £10.00 £60.00       £50.00 £10.00 £60.00

UWTSD Learning Support, Student Services: Guidelines for External Non-Medical Help (NMH) Providers


UWTSD expects all providers of Non-Medical Help (NMH) support to comply with the Disabled Students’ Allowances Quality Assurance Framework (DSA-QAF) standards. They must implement relevant policies and procedures, ensuring that they provide copies of these to the students and the University.

The Disabled Students’ Allowances Quality Assurance Group (DSA-QAG)

DSA-Quality Assurance Group (DSA-QAG) requires external NMH providers to establish reporting procedures with Higher Education Institutions (HEIs) to inform them of the support being provided to their students.  The NMH providers must explain to students how important the reporting procedures are and encourage students to give permission for information to be shared with UWTSD.  External providers must also familiarise themselves with the information provided by UWTSD regarding the delivery of NMH services to their students, and pass on this information to their Non-Medical Helpers (NMHs).

These guidelines provide a framework for operational activities so that all parties are informed of expected standards.


Learning Support sits within Student Services and collaborate within a network of Support Liaison Tutors, Welfare Officers and Programme Directors across academic institutes to facilitate an inclusive and accessible learning environment for disabled students.  Statements of Compensatory Measures ensure that reasonable adjustments are implemented.  Chapter 13 Student Cases (Pages TBC) 

External NMH providers should contact disability@uwtsd.ac.uk with details of external NMH provision.

Responsibilities of external NMH providers:

External NMH providers must:

  • Inform UWTSD if supplying support to our students, including contact details of the person we can liaise with regarding any student support queries.
  • Students in receipt of DSA funding are expected to share their Needs Assessment Report (NAR) with the University. The external provider should advise students of this and facilitate the sharing of the NAR with the University.
  • Ensure funding is in place before starting to support a student, monitor the use of the allocated hours, and ensure that students do not run out of funding (UWTSD is not accountable for any payments that SFE or SFW refuse to pay).
  • Arrange appropriate meeting rooms for support sessions.
  • Refer students back to Learning Support or academic institute to discuss any issues relating to their programme of study or University services. Students should contact us themselves if they have any queries or issues regarding their support. NMHs are not encouraged to advocate for students. 
  • Advise Learning Support immediately of any concerns regarding engagement with support, academic progression, welfare or safety / security.
  • Provide a report for each student receiving band 4 NMH support at the end of each semester to include:
  • name of student(s) and CRN number;
  • name of external NMH workers(s);
  • brief summary of support supplied;
  • date on which support commenced;
  • number of sessions/hours of support delivered that term, and total for the year to date;
  • location of support provision;
  • details of any issues that the University needs to be aware of or follow up.

We require information to be shared electronically in a secure format.

  • Provide copies of relevant policies on request.
  • Provide the University with information on how to provide feedback on an ad hoc basis.

Access to UWTSD for external NMH workers

Visiting and Parking

Parking at UWTSD is severely limited and available for staff only.  Visitors are encouraged to use nearby public car parks.  Blue badge holders can access parking if there is a blue badge space available.

Information about visiting and how to get around can be found at: https://www.uwtsd.ac.uk/campuses/

Bookable confidential space

External NMH providers are responsible for providing suitable meeting rooms that are comfortable, confidential and take account of students’ disability-related needs.  Students are able to book group study rooms in most libraries in Carmarthen, Lampeter and Swansea, however these are very limited in availability.  The rooms may be booked, by students only, through the online booking system for the relevant library.

External providers may contact UWTSD for information on hiring rooms: disability@uwtsd.ac.uk

External NMHs must not enter any laboratories, workshops, or other similar hazardous areas unless specifically authorised by UWTSD staff and then only when supervision is in place and the appropriate safety clothing/equipment (this will not be provided by the University) is being worn. NMHs are required to enter only areas that are needed for the provision of agreed NMH support.

Access to Libraries

Please see our library page.

Health & Safety information

If an emergency alarm activates, NMHs must leave the building immediately.  Please note that lifts should not be used if the fire alarm is sounding.  If you are unable to evacuate a building via the stairs, please wait at a Refuge Point.

Accidents or emergency situations

Any accidents or emergency situations must be reported to the University: disability@uwtsd.ac.uk

UWTSD Policies and Services relevant to External NMH Providers and Workers

Policies and Procedures

Student Services


Please complete our Support Needs Enquiry Form to request more information about how we can assist you to study with UWTSD.

Student Services includes a range of provision for our students. There is also a wealth of additional information available online. Below are some useful links.


Disabled Students' Allowance (DSA)

You can get Disabled Students’ Allowances (DSAs) to assist with additional costs you might have to pay as a direct result of your disability, mental health condition (such as depression or anxiety) or specific learning difficulty (such as dyslexia or dyspraxia) while studying.

DSAs include help with the cost of:

  • 1-1 specialist support
  • Items of specialist equipment
  • Travel
  • Other course-related costs

For students who live in Wales visit Student Finance Wales

For students who live in Wales visit Student Finance England

Confidentiality and Disclosure

We provide a mediated learning environment that demonstrates respect for both student and staff and empowers those involved in the learning process. This reflects the legal environment, where consultation is encouraged and involvement of the users is regarded as essential.

All material regarding additional needs is regarded as confidential until the student signs a declaration granting disclosure, for instance to lecturers, support staff or examiners.

There is an Individual Learning Contract to set levels of mutual expectation and which is discussed between the student and their support staff, then signed by each participant. This is reviewed at specific times during the year.

Contacts for enquiries:

Carmarthen Campus

DSA Administrator
Student Services

Helen Davies
Tel: 01267 676822
Email: h.e.davies@uwtsd.ac.uk

Lampeter Campus

DSA Administrator 
Student Services

Nerys Williams
Tel: 01570 424960
Email: nerys.williams@uwtsd.ac.uk

Swansea Campus

DSA Administrator
Student Services

Kimberley Jenkins / Louise Salmon
Tel: 01792 481195
Email: kimberley.jenkins@uwtsd.ac.uk / l.salmon@uwtsd.ac.uk