Welcome to Student Services

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A professional support service providing high quality information, advice, guidance, practical and emotional support to enable all students to reach their full potential.

The Student Services department is a collection of practical professional services designed to enable and support all our students to reach their full potential.

Through our services, students can access high-quality information, advice, guidance, opportunities, and support. Find out more about our services below.

Contact hwb@uwtsd.ac.uk for access to any of the support services available through Student Services or with any general query about student life at UWTSD.

Student Assistance Programme

The service is available 24 hours a day, 365 days a year and provides assistance to you on a wide range of issues such as legal, financial, medical or life matters.

Some of the support offered by the Student Assistance Programme can help you with:

  • Stress and Anxiety
  • Debt
  • Education pressures
  • Lifestyle addictions
  • Relationships
  • Legal

FREE 24 HOUR Confidential Helpline 0800 028 3766

The Helpline is staffed by qualified professionals, including mental health professionals. UWTSD students can speak to someone via the helpline at any time, day or night, 365 days a year.

 If you prefer to access support via your smartphone then you can log onto Health Assured via www.healthassuredeap.co.uk

The username is: ‘wellbeing’ and the password to access the portal is ‘LoopMIndTram’

You can also download the ‘My Heathy Advantage’ app from Google Play or the App Store, the code you need to access the app is MHA154656


If you have medical concerns, please phone 111. If it is a medical emergency, please phone 999.

Student Hwb

Got a question that needs answering? Need to know what’s going on?

Student Hwb is the one-stop place to go for all student queries. Students can access all of the University’s online services via the Hwb app and web platform. Log in with your University account and password.

Need help or support? Contact the Student Hwb team who will work to answer a query or connect the correct people together to find a solution to a problem.

Money Support

Our Money Support team are here to help students with any aspect of student finances. Visit the Money Support page for details of the University’s bursaries, eligibility criteria and how to apply. Contact one of our Money Support Officers for assistance with Student Finance, for general guidance on how student status can affect eligibility for UK benefits, and for help managing money on a student budget.

Learning Support

Our Learning Support team are on hand to support your studies. All students can access our Study Skills sessions and book a slot to work one-on-one with our study skills team.

We also provide comprehensive academic support for Disabled Students. Our team will support students in applying for Disabled Students’ Allowance (DSA), including access to assessment and diagnosis for Specific Learning Difference (SpLD) where required. Our professional qualified team of Non-Medical Helpers are on hand to work with students with a diagnosis to support their learning and help them to achieve their potential.

Regardless of DSA status, the Learning Support team are on hand to support students through unforeseen circumstances and difficult times which have impacted their studies. Students can seek support from the team and can apply for Extenuating Circumstances where appropriate.  

Health and Well-Being

We know that student life can be complicated and that academic study can be affected by lots of factors and pressures outside of University. At UWTSD we have a huge amount of additional resources and support available to help our students succeed, and we are investing in and growing this area of support all of the time.

We offer comprehensive mental health support via our Counselling Unit and through our Mental Health Advisers. These services are supported by access to additional self-help resources through TogetherAll and the Feeling Good app. 

Within these pages, we have guides and tips relating to student health, sexual health, mental health and issues such as housing, safeguarding and equality and diversity.

This is also the home of our Connect Project, a peer support project we run in partnership with Swansea University focused on student well-being.

Careers Service

Our University Careers Service is the one place where you can get all the information, advice and personal 1-2-1 guidance you’ll need to get the most out of your time at UWTSD.

We are a team of experienced and professionally qualified University Careers guidance practitioners and we exist to help you understand your career options and develop your Employability.  

We can also help with queries about:

  • Getting started & generating Careers ideas
  • Understanding your options and making sound decisions
  • Finding and getting quality work experience through GO Wales: Achieve through Work Experience or other avenues
  • Understanding your Postgraduate options
  • Starting your own Business
  • Effective Job-searching
  • CV’s, Applications and Personal Statements
  • Interviews & Assessment centres 

… and a whole lot more through our new digital Careers platform MYCAREER brought to you in partnership with Abintegro.

Contact Student Services by e-mail via hwb@uwtsd.ac.uk or call the Student Hwb on 0300 131 3030. The Hwb team will help answer your query or find the correct person for you to speak to. 

Studying in Birmingham? Contact Birmingham Campus Student Services by email via birminghamstudentservices@uwtsd.ac.uk 

Studying in London? Contact London Campus Student Services by e-mail via londonstudentservices@uwtsd.ac.uk or visit the London Campus Website or Call Student Services in London on 020 75667600

Any UWTSD student can access 24/7 support, including mental health support, by contacting our Student Assistance Programme. Professional staff are on hand to offer you support at any time. Call the Health Assured team on 0800 028 3766.